關於 small island homestay ，我們在網路上蒐集到這些相關的討論、資訊與評價

----- English below ------

1. TRẢI NGHIỆM KHÁCH HÀNG sẽ là từ khóa mà anh chị em làm du lịch ở Việt Nam cần quan tâm và nhắc đến trong năm 2020 tới. Còn với mình, trải nghiệm khách hàng cần được nhắc đến tới khi nào chúng ta ngưng làm dịch vụ.

Mình vừa đọc một bài viết của Forbes nói về "25 dịch vụ tốt nhất trên Thế giới mà bạn chưa từng nghe thấy". Trong đó có Aeroflot - một trong những hãng hàng không tốt nhất thế giới. Một ngày nào đấy, nếu đủ duyên nhất định mình phải trải nghiệm để tìm hiểu xem dịch vụ tốt nhất thế giới là như thế nào!

2. Quay trở lại với tầm quan trọng của trải nghiệm khách hàng.

Mình nhớ ngày ở Bali, mình thuê một khách sạn thiết kế kiểu nhà truyền thống của người Hindu bản địa, nó đem lại cho mình cảm giác như đang ở trong một ngôi đền linh thiêng, trên hòn đảo được mệnh danh là nơi ở của các vị thần. Trong phòng có bồn tắm bằng sứ, hầu hết nội thất đều được làm vật liệu tự nhiên là: tre và gỗ, cửa phòng được điêu khắc hoa văn tinh xảo như cửa các gia đình quý tộc ở Việt Nam vậy. Nhìn ra khung cửa sổ phía xa là những ngọn núi lửa và những mái nhà rêu phong. Đó là một trải nghiệm tuyệt vời, không thể quên với mức chi trả 12$/đêm (đừng để ý tới giá nhé, điều mình đang muốn nói là trải nghiệm khách hàng).

KHÔNG GIAN ĐẶC TRƯNG VĂN HÓA BẢN ĐỊA là điều khiến mình ấn tượng. Link nơi mình ở tại Bali: https://www.booking.com/hotel/id/kori-bali-inn-i.vi.html?aid=304142

Một lần khác, ở Thái Lan, một người bán sim điện thoại 4G tóa hỏa chạy đi tìm vị khách vừa mua sim của cô, do cô chưa kích hoạt sim cho anh ta (ở Thái người ta cần Passport của bạn để đăng ký sử dụng sim điện thoại). Sau khi đuổi theo mà không thấy vị khách đâu, cô gặp lại anh trong quán cơm ngay bên cạnh nhà. Cô mừng rỡ, vui tươi, vì tìm được anh, được phục vụ trọn vẹn cho vị khách vãng lai đến từ một đất nước xa lạ. Đáng lẽ ra cô ấy không cần đuổi theo, mà chỉ cần quên đi vị khách, nhưng cô đã không làm thế và đấy là một trải nghiệm mình không thể quên.

HẾT LÒNG PHỤC VỤ. LUÔN LUÔN VUI VẺ là điều mình ấn tượng với dịch vụ của cô bán sim ấy.

Một lần nữa Kota Kilabalu (Malaysia), trong một hostel ấm cúng, họ có nước và ăn sáng (không giới hạn) cho thực khách. Có không gian chung rộng, thoải mái, ấm cúng dành cho tất cả mọi người. Và người dọn phòng cùng cô lễ tân luôn tươi cười, từ sáng tới tối. Họ khiến khách hàng cảm thấy như ở nhà. Và hình ảnh của họ còn in sâu trong tâm trí chàng trai trẻ rất lâu nữa.

Link homestay mình ở tại Kota Kilabalu: https://www.booking.com/hotel/my/akinabalu-youth-hostel.vi.html?aid=304142

Ở Yogyakatar, có chú Ocep Ocipi chủ Ngampilan Backpacker. Chú có một căn nhà nhỏ, ấm cúng dành cho những người xê dịch khắp nơi trên thế giới. Chú coi những vị khách như người nhà. Mình nhớ mãi đêm giao thừa 2018, quây quần bên những người bạn mới quen đón năm mới trong khu vườn nhỏ của chú.

KHIẾN KHÁCH HÀNG CẢM THẤY ẤM CÚNG NHƯ Ở NHÀ - đấy là điều khiến mình nhớ nhất về họ.

Link Ngampilan Backpacker Hostel: https://www.booking.com/hotel/id/ngampilan-backpacker-hostel.vi.html?aid=304142

Ở Việt Nam, nhắc tới công ty tour mình nhớ ngay đến Phớn Tọoc Tourist - Hà Giang Trẻ, công ty tổ chức tour ở Hà Giang. Với hướng dẫn viên là người dân tộc thiểu số bản địa, trải nghiệm đậm chất local, lần đầu tiên mình đi tour ở Hà Giang được nghe hướng dẫn viên chơi khèn H'Mông, buổi tối về ăn cơm trong nhà sàn người Tày và được thưởng thức tiếng đàn tính hát then của dân tộc Tày. Cách làm của Hà Giang Trẻ rất hay, dành cho vị khách yêu trải nghiệm, yêu văn hóa một trải nghiệm không thể quên.

LẤY KHÁCH HÀNG LÀM TRUNG TÂM và KHAI THÁC ƯU THẾ BẢN ĐỊA là điều mình rất thích ở Hà Giang Trẻ.

...

Và còn nhiều điều muốn chia sẻ nữa, mình sẽ viết tiếp ở những bài viết sau trong chuyên mục phát triển du lịch Việt Nam: BỀN VỮNG nhé!

#Dulichbui24 #Tranvietanh #Wonderfulvietnam #Trainghiemkhachhang #Aeroflot #worldwidebigproud #Russiashouldproud

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1. CUSTOMER EXPERIENCE will be the keyword that should be paid attention to and mentioned in the coming 2020 by people working in tourism in Vietnam. As for me, customer experience needs to be mentioned until we stop providing services.

2. I’ve just read a Forbes article about best practices of customer services you haven’t heard of in the world. In which rank Aeroflot - one of the best airlines in the world. One day, if the opportunity comes again, I must try to find out what the best service in the world is like.

3. Back to the importance of customer experience.

I remember the days when I was in Bali, I stayed at a hotel designed as a native Hindus traditional house. It made me feel like being in a sacred temple, on the island of the gods. In the room, except for a porcelain bath, the majority of the interior was made of natural bamboo and wood; far away outside the window are volcanoes and mossy roofs. It was a wonderful, unforgettable experience for $ 12/night (don't pay attention to the price, what I want to emphasize is customer experience)

A HARMONISH SPACE OF INDIGENOUS CULTURE was which impressed me.
Link of the hotel I stayed in Bali: https://www.booking.com/hotel/id/kori-bali-inn-i.vi.html?aid=304142

Another time, in Thailand, a seller of 4G mobile SIM card ran like hell to find a client who had just bought her SIM card, because she had not activated the SIM card for him (in Thailand one needs their Passport to register in order to activate a mobile SIM card). After had chased after but hadn’t found the guest, she accidently met him at the diner next to the house. She was super happy because she was able to fully serve a tourist from a foreign country. She didn’t need to chase after the guest, she could just forget about him. But she didn’t do that and such an experience I will never forget.

FULLY DEVOTED AND ALWAYS HAPPY was what make the service of the SIM card so special.

Another different time in Kota Kilabalu (Malaysia), in a cosy hostel, they had water and breakfast (unlimited) for their guests. There was a large, comfortable, cosy common space for everyone. And the room cleaners and the receptionists were always smiling, from morning till evening. They made their customers feel like at home. And their images will be imprinted on the young man's mind for a long time.

The link of the hostel at Kota Kilabalu: https://www.booking.com/hotel/my/akinabalu-youth-hostel.vi.html?aid=304142

In Yogyakatar, there was Mr Ocep Ocipi, the owner of Ngampilan Backpacker. He has a small, cosy home for people moving around the world. He considers his guests his family members. I remember still New Year's Eve of 2018, gathering with newly made friends to welcome new year in his small garden.

MAKE CLIENTS FEEL LIKE AT HOME is what I remember the most about them.

Link of Ngampilan Backpacker Hostel: https://www.booking.com/hotel/id/ngampilan-backpacker-hostel.vi.html?aid=304142

In Vietnam, mentioning travel company reminds me of Phon Tooc Tourist - Ha Giang Tre, a tour organization company in Ha Giang. With tour guides who are from indigenous ethnic minorities and very local experiences, for the first time I went on a tour in Ha Giang in which the guide played the H'Mong flute, dinner savoured in a Tay stilt house while enjoying the traditional musical instrument and Then singing of the Tay people. This is such a thoughtful and creative way of Ha Giang Tre to provide travel- and culture lovers with unforgettable experiences.

PUTTING CUSTOMERS AT THE CENTRE AND EXPLOITING INDIGENOUS ADVANTAGES is something I really like with Ha Giang Tre.
...

And there are many, many more things to be shared, I will continue to write in the following articles in a special section devoted to Vietnam tourism development: SUSTAINABILITY!

#Dulichbui24 #Tranvietanh #Wonderfulvietnam #CustomerExperience #Aeroflot #worldwidebigproud #Russiashouldproud

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👣 Pickup point di sekitar hotel atau homestay di Johor Bahru atau Singapore.

🍜🍸Antara tempat2 menarik yang dilawati :-

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English version 「🇮🇸Budget to go Iceland🇮🇸」

In planning this Iceland road trip around I do not refer to other people's travels routes. So some attractions I might missed. Also, do not think Iceland will certainly see the aurora. We have 10 days there but only 2 days we have chance to see. One day is kp5, one day is kp1 Bale. There are also people who have not seen it in 10 days. In addition to the Aurora, Iceland is so beautiful of the landscape.

Day 1
Kuala Lumpur - Istanbul - London - Iceland
On October 24, 2017, we departed from Kuala Lumpur International Airport to Iceland because of the cheap airfare.
So we need to transfer to Istanbul from Istanbul.
Then transfer from London to Iceland.
Although it is a waste of time but save money, it does not matter!
From Kuala Lumpur to Iceland took a total of 24 hours.

Day 2
Arrived in London at 9:30 in the morning.
The flight time to Iceland is 12:55.
Worried about too many people waiting in line so we buy online Premium Passport Lane.
With that pass, we do not need to line up with the customs.
VIP Lane can go directly.
Feel like VIP!
From customs clearance to get baggage no more than 15 minutes.
Walk from South to North terminal, Icelandair in North.
About 3 hours flight from London to Iceland, the first thing to Iceland is to change the local currency.
After that we pick up the car and we have a 9-day car rental with Thrifty.
Last added unlimited wireless Internet access, 15 euros a day.
Car must buy full insurance, Iceland has too much sand accident, it is easy to scratch.
In order to save money, we rented a manual car.
Take the car directly to the nearby Bonus supermarket to buy some food for next few days.
We spent RM160.
After an hour and a half by car to our hostel.
This homestay is located in a remote downtown area.
We reached there about 7:30PM.
Quickly prepare dinner, friends shouted after dinner. Aurora!!!
Everyone ran out to see the aurora.
I did not expect so strong aurora, the naked eye directly saw.
Also lasted a few hours, due to too excited, forget the jet lag.
Can not sleep, 12 o'clock to sleep, 5 o'clock and got up and continue to see Aurora.
And the sky full of star, is the most beautiful night i have ever seen.

Day 3
Sleep for 2 hours and enjoyed bathtub outside the house.
Hot springs so comfortable!
The sky started to light up at about 8 o'clock.
Prepare our breakfast, then we started today's attractions.
We are taking the most basic Golden Circle attractions.
Geysir Fountain - Goldfoss Gold Falls --bingvellir National Park
We went to Geysir Fountain and Gullfoss Golden Waterfall
Geysir fountain is so special! Is the geothermal valley, water from the ground.
Gold Falls is spectacular, remember to bring a raincoat, or will be drenched.
As we live in the middle of these two attractions, we have lunch back home trip.
Then go to bingvellir National Park
This is UNESCO, a lot of scenery to see, if you like the wild scenery must come to this.
Feel the Soul Out Rip in the Rift Valley at Singgweler National Park.
From 10 am until 6 pm in the evening.
Dinner at home.
We do not spent any money today

Day 4
Slept early last night, so everyone got up early.
After breakfast will go to other place.
The sky was covered with rain clouds.
We left at 8:30PM and went to Keiro Crater.
Tickets are required here, one for 400 kroner.
After continuing to the east, on the way through the Volcano Experience Hall.
We do not know to buy tickets, the result we accidentally [free] into the museum to watch the video.
The beautiful Seljalandsfoss Falls pass on the way.
Very worth visiting ~
Come to today's highlight - D3 wreckage
This is the story I heard.
"It was a miracle that on November 24, 1973, a U.S. Navy aircraft (C-47 SkyTrain, also known as Dakota) was forced to land on Sólheimasandur's dark beach in southern Iceland and all crew members survived. It was said that due to the cost of repairs too It has been quietly staying in the corner of Iceland.
But since the plane's own metal lines matched the landscape of the Icelandic land, making it a must-see for many tourists, photographers visit the must-see places of Iceland and even plan their own exclusive routes, gradually becoming more lively. "
Iceland is really a place of praise like the explosion, any weather, she has become a landscape.
However, under the well-known, but also brought a lot of burden.
Last March, the owner of the area announced the closure of the road to the wreck because it could not afford to take any more damage.
Photographers and tourists love it, bring it to fame, but also brought loss. Although they are unintentional, this is an indisputable fact.
All along, everyone can only rely on GPS (google coordinates: 63.459523, -19.364618), go wild to find the location of the wreckage, strangers in unfamiliar places, drove a four-wheel drive (usually go to the wreckage need four-wheel drive) , Will inevitably cause some damage to the environment.
Now we all choose to park the car on the road around the island, 5 km on foot to see the wreckage.
Sometimes I have to admit that foreigners have a very strong sense of protection for the environment. In their eyes, people are the same as nature and need rest and love and need to get along well with each other.
If you give me a choice, I think I will still go in.
But it must be chosen in a sunny day rather than in a storm of wind that blows away people today.
To the last body, including underwear are soaked, the mood has also been destroyed, the next attractions do not want to go.
Just want to back to stay for a change.
Want to go to the wreckage, remember to choose the right weather, the wrong choice can make people very upset.
Tonight we will be staying in Kirkjubæjarklaustur, a beautiful little town that will allow us to travel to the eastern part of Iceland early tomorrow morning.

Day 5
As usual to prepare our own breakfast to go out today than usual out.
Because we want to drive 420 km, estimated 5 hours and a half drive.
Departure from the southern city of Kirkjubæjarklaustur to the eastern city of Reyðarfjörður.
We do not have any plans today.
What attractions stop, unexpectedly found the roadside unknown waterfall creek.
There will be glaciers along the way, so spectacular too!
The Glacier Lagoon will come again, but we will not go in the direction of the tourists.
We stopped in the car park 1 km before the entrance, and then climb down the mountain to Avoid crowded.
After that we continue our road trip to east.
Then you must not miss the fjord view to the east.
We all drive the car on the left side of the mountain, on the right is the Atlantic Coastal Road.
Fjord scenery super beautiful, super magnificent.
However, it should be noted that the wind in Iceland is very strong, and several times our car was displaced by strong winds.
It's hard to drive when the weather is not good, after all, there is no fence around the road.
Minute wind will blow the car down the Atlantic.
The most dangerous place than the 95 road.
Well, I carefully driving carefully to bring everyone to the east.
Reyðarfjörður is a small city.
In fact, choose to live here is not because of what attractions.
Instead, it is here as a rest stop before we heading to the north tomorrow.
Tomorrow will continue to open 297 kilometers about 3 hours and we already on half away.

Day 6
From the east to the north, 240 km and about 3 and a half hours away.
Iceland is a very interesting place, yesterday we saw the magnificent fjord style.
Today we cross a few snow-capped mountains actually came to Iceland's famous volcanic area.
Kaffle Volcano is Iceland's most active volcano.
We drive along the road so there is no attraction recommended, nor go to the waterfall of Iceland God Goðafoss.
Because we worry of road in the mountains, our 2WD car will be more difficult to drive.
We are moving along the Lake District.
Finally, we go to a small number of tourists, not commercial Mývatn Hot Springs.
Mývatn water quality is good, after all, not many people the most important price is half cheaper than the Blue Lake.
The most exciting things is from the toilet to the spa although there’s a short distance.
Super cold! ! ! ! ! ! ! !
After that we will continue to Akureyri, the second largest city in Iceland.
After a few days of running around, we will stay here for 2 days as a resting place.

Day 7
If longer holidays, I will arrange a half-day trip in the middle of the trip.
After a few days of long run, we still stay in Akureyri today.
And we do not have any plan, we wake up to sleep naturally.
Go to the local supermarket stroll, explore the price, buy ingredients.
Walk around Akureyri Botanical Garden, the famous local church.
Then decide to go to an unknown tourist spot.
We decided to go to Dalvik.
Since this is not Route 1, we drive Route 82, so the road is not that good.
But the beautiful scenery along the way is so beautiful.
Lake, sea, snow-capped mountains.
And the mirror-like lake reflected the shadow of snow-capped mountains on the water.
Nobody walked by the road as we sat in the middle of the road taking pictures.
Alpine waterfall directly down the sea to the scenery now feel unforgettable.
Due to the lack of itinerary, we will be staying in only 3 hours outside.
Today is easy and casual.
Charge good tomorrow continue to move north and west.
To stay in a farmhouse.

Day 8
Today's trip is easy, so we sleep later.
We are staying in a farm in the north today.
We also deliberately avoided the well-traveled Route 1 and headed for the cliff coastline.
The scenery along the way is so beautiful.
However, since the farm was not far away, we returned to the farm very early.
After lunch, we sneak into the farm and play with the cute Icelandic horse.
As the weather is too cold, we have been in the bed and breakfast where to go.

Day 9
Today it is necessary to drive back from the north to our last city, Reykjavik
On the way we turned into the Sea Lion Museum, in order to see wild sea lions.
We drove the car into Route 74.
Along the road are stone road, hard to open ah!
Finally, unfortunately did not meet wild sea lions.
But I saw the road map seems to be through the Snæfellsnes
So we decided to drive into the Sinai Peninsula, then do not take the 1st.
In order to reach the Sinai Peninsula more quickly, we choose to drive the car into the Route 59, the whole road is sand stone.
And no white lines, only allow a car to drive.
I drove the car into fearlessly.
The rolling hills are on our left hand side and the right hand side is the sea.
There’s no signal along the road.
There are not many people living along the road.
Up and down the ramp absolutely can not see the opposite of the car, there are also on the slope to a big turn immediately.
I accidentally put the car into the sea, I was serious.
As we went to the Snæfellsnes to see Kirkjufell, so we travel longer.
Because it’s too late. So that we rushed back to Reykjavik and failed to stop taking pictures.
After all, the sky quickly darkened.
Today is our last accommodation in Iceland and we have to enjoy tonight.
In order to save money, plus the flight at 6 o'clock in the morning, tomorrow will overnight at the airport.

Day 10
Today is our last day, we wake up naturally.
Due to the car parked in Reykjavik parking.
We need pay parking hourly.
First we went to visit Reykjavik Cathedral.
Nice church, and Akureyri's church is the same designer!
As there are still a lot of public funds, we decided to take to eat Buffet.
Iceland has a great value Buffet.
This restaurant is located in the city center, restaurant reykjavik.
There are pickled fish, shrimp, desserts have.
And a talent 2250 kroner.
We had eaten for nearly two hours before we came out because we had booked Blue Lake in the morning.
We have to arrive at the time of booking.
Too early to go out too cold, very uncomfortable.
After finally soak to the legendary Blue Lake it!
A lot of guests here, more business, water quality is relatively clean, but more water meters rice mineral.
As the plane is 8 am tomorrow, I specifically do not arrange accommodation.
Want to say we can drive to chase aurora, how to know a large cloud of sky, plus the outside of the cold.
We did not want to go out at all, so return the car early.
Waiting to the airport ~
In Iceland, our spending is really not much!
If you are willing to cook their own meals, we are absolutely able to afford the consumption of Iceland Oh!

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About transportation
I'm booking with Thifty
www.rentalcars.com

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About accommodation
If you have not registered Airbnb, then you can click on the link I gave.
Because you can get RM105 discount Oh!
Click on the following web page to register
https \: //abnb.me/e/Cp1WcwtYSH

Day 1 + 2 Laugarvatn's Cabin Accommodations RM1550
Location is located in the Golden Circle, to see the Golden Falls and the National Park are very convenient
The most important if the weather is good, you can see the Aurora outside
Finnish bath outside the house can be while watching the Aurora bath
A room, a bathroom kitchen, can accommodate up to 5 people, the house is relatively small
https \: //www.airbnb.com.tw/rooms/4821490? s = 51

Day 3 Kirkjubæjarklaustur Small House RM875
It is also a detached house, with 1 bedroom, 1 living room, kitchen and bathroom
Comfortable and quiet environment, can accommodate 4 people, spacious house
https://www.airbnb.com.tw/rooms/12113836?s=51

Day 4 Reyðarfjörður ultra cozy Nordic small room RM570
The owner lives downstairs and our suite is on the second floor.
There is kitchen, living room, room and bathroom.
Warm environment, the owner friendly, can accommodate 4 people, the house spacious
https://www.airbnb.com.tw/rooms/9488392?s=51

Day 5 + 6 RM930
The house is clean and tidy, the room and the kitchen are separated.
Can accommodate 4 people
https://www.airbnb.com.tw/rooms/5870156?s=51

Day 7 RM450
Live in the pasture, experience ranch life, hot springs can bubble.
Shared kitchen and shared bathroom.
https://www.airbnb.com.tw/rooms/13055866?s=51

Day 8 RM680
Agoda booking for Central Guesthouse
Super good location, easy to find.

Day 9
Sleeping airport, early morning return to London

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About spending
Round trip ticket Kuala Lumpur - London RM2100 / person Turkish Airlines
Round trip ticket Iceland - London RM900 / person Icelandic Airlines
Car rental 9 days RM2900 = 725 / person
Wi-Fi machine 9 days RM680 = 170 / person
8 days stay RM1265 / person
BlueLagoon RM400 / person
Keira crater tickets 400 kr = RM16 / person
Rice Lake Tickets 4300 Crowns = RM170 (person)
RM5746

The daily living expenses (in Iceland krona, all multiplied by 0.0395, for 4 people)
Day 1-0
Day 2 - daily necessities + ingredients 4000
Day 3-0
Day 4 - oil 4500, 2200 ingredients
Day 5 - Oil 6105
Day 6 - Ingredients 239
Day 7 - ingredients 2200
Day 8- Fighting 6404
Day 9 - ingredients 1200, 1000 tolls
Day 10 - Oil 8463, buffet 9000

CZK 45311 x 0.0395 = RM1790
Except 4 people = RM448

Total cost RM6191

PS: The above is the basic spending, does not include shopping buy souvenir.

Photo shooting: Northern Lights Canon G7X, all other photos shot by Note 8.