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引：採用以顧客為焦點的架構，提取代表顧客體驗（customer experience，CX）的關鍵字，再對應配置（map）到以下面向：資源（例如知識、系統、產品、技能等）、活動（例如修理、訂購、交付服務等）、影響到體驗的環境或情況（例如週末）、互動（例如通話、聊天等），以及顧客角色（例如提供建議或中立）。接著，我們判斷顧客在各個接觸點上的情緒反應（開心、喜愛、悲傷、憤怒、驚喜），以及認知反應（讚美、抱怨、建議）。
最後，AI會產出一些關鍵特徵（feature），並將那些特徵轉化為預測變數，用來訓練模型去預測客戶是滿意、無意見，還是抱怨，而且不使用量化調查分數就能做到。
#別再依賴單一指標
https://www.hbrtaiwan.com/article_content_AR0010547.html
How does #AIE_commerceChatbot support 24/7 customer service?
How to enhance the e-commerce OMO experience? The implementation of AI-powered customer service will create a delightful virtual and real customer experience.
Built with a dual brain + single process, SysTalk.Chat thinks like a human, and interacts like a human, which serves as a big help to customer service.
#AI #Chatbot #SysTalk #AICustomerService
#昕力資訊 #TPIsoftware
COMPUTEX invited marketing partners last week to provide tips and guide the virtual exhibitors standing out in the digital world. Here's a recap from 電商人妻 , we hope you enjoy reading it as much as we do.
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✦ Media Marketing Trends for Online Trade Shows
👉All speakers (me included) stressed on the exhibition aim. Clearly defined goals are necessary to draft and implement a marketing strategy attuned to your needs. TechOrange 科技報橘
👉Most tech companies send drafted press articles to media before the show but not all of these are published. Companies should thus take note of the article length, attempt to link content to current tech trends, and so forth. Referencing recently released articles from peers or similar shows can also help with manuscript writing.
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✦ Enhance Precision Marketing and Customer Interaction
👉COMPUTEX has teamed up with Appier this year to leverage its predictive AI capabilities to empower data-driven decision making i.e. using data analysis to find the most effective marketing solution, pushing information in a more targeted manner. Appier
👉Appier is able to collect countless data (including user info and on-site behavior as well as interests) and integrate these into the user profile for analysis to provide hyper-personalized recommendations through diverse channels like app and website.
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✦ Online Video Marketing Tips
👉COMPUTEX collaborated with Whitelight Motion for its visual content this year; Founder and Animation Director Rex Hon came to share how to create brand influence from new angles through visual content. 白輻射影像 Whitelight Motion
👉Brand positioning is a common marketing strategy that lies in creating and building influence in order to own a space within an industry.
COMPUTEX is Everywhere – the concept for the trade show this year permeates through the entire creative process. The final product allows for technology to be felt rather than deliberately stating its presence given its image is already rooted in the heart of the audience.
👉Brands connect with audiences through a brand story and content. #COMPUTEXVirtual has been positioned this year as a life experience platform with the brand video used to convey the image of technology being intertwined with our daily lives.
👉“Some feel the rain, others just get wet” – I am quite fond of this phrase that Rex shared. The feelings evoked are more important than the product facts; this is the core belief behind visual content marketing.
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✦ B2B Social Media Marketing
👉Though many firms have created social media accounts, few are the ones who actively post content. Social media platforms differ so firms should choose the ones that are aligned to their needs e.g. YouTube is the only platform that reaches audience of all ages.
👉Keep a multi-channel marketing mindset when publishing similar topics or content and tailor these to the audience in each platform. Think of it as a one-stop marketing plan that splits the single content into a multi-platform publishing model.
👉What is the most important aspect of B2B marketing? We must return to the needs of the end user when thinking about the need of our corporate customers.
👉B2B marketing is an area that I have been working on myself so I appreciate the opportunity to learn and connect with experts in this field. This #COMPUTEXTalk was immensely rewarding.
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Get ready for an engaging conversation online beyond the distance.
‼Visitor Registration‼
https://virtual.computextaipei.com.tw/
■内容：顔認証 迷い人捜索システム【KAZOKU】 の捜索サイト利用方法の紹介動画です。
痴呆症・認知症・アルツハイマーの介護などでお困りの方に少しでもお力添えをできるシステムを開発しております。
KAZOKU・家族を大切に思い作られています。
■顔認証 迷い人捜索システム【KAZOKU】 の捜索サイトアドレス：
https://kazoku.site/
顔認証 迷い人捜索システム【 KAZOKU】ユースケースはこちらで紹介しています。
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【KAZOKU】顔認証 迷い人捜索システムのユースケースをご紹介(ショートムービー)／【顔認証】 迷い人捜索システム KAZOKU(家族)
https://youtu.be/iCMyyXjUTxQ
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■東芝コミュニケーションAI RECAIUS（リカイアス）はNEC Neoface・に匹敵する顔認証率を誇るエンジンを搭載しています。
これからの少子高齢化社会に必要なシステムを見つけましたのでご紹介します！
■技術参考
［RECAIUS］
東芝コミュニケーションAI 「RECAIUS（リカイアス）」
https://youtu.be/B3xaOK4jF-Y
［RECAIUS］
東芝コミュニケーションAI RECAIUS（リカイアス） コンセプト
https://youtu.be/HOPZ91Ndlk4
［neoface］
Video on Face Recognition Solutions - NeoFace [NEC official]
https://youtu.be/K4u4Dpl6NKk
［neoface］
NEC NeoFace Facial Recognition: Take customer experience to a new level.
https://youtu.be/y0GM5fEtJpU
［neoface］
Demo/Instructional video of NEC Facial Recognition Solution at AFIS Internet Conference, August 2014
https://youtu.be/eyGJkvASpLs
［顔認証］
笑ってはいけないアニ文字がツボに入ってしまった。
https://youtu.be/28jAR_LDNJE
［顔認証］
iphone Xって水中でも顔認証でロック解除できるんですか！？
https://youtu.be/aslEWQEJ0gA
■ユースケース参考事例
緊急!公開大捜索 17春 記憶喪失・失踪者SP 2017年2月1日 170201
https://youtu.be/qKwUgZ6NOok
緊急！TV公開大捜査 特捜事件ファイル2016 第2弾 動画 20160307
https://youtu.be/1WmqiMbj1GE
行方不明者捜索番組がめっきり減った理由 【都市伝説動画】
https://youtu.be/_1noPkCoHJs
田村淳の地上波ではダメ！絶対！ 記憶喪失の男、急展開！SP
https://youtu.be/SRyegqxIjB8
真実の行方「13歳少年行方不明の謎」（13/9/26放送）
https://youtu.be/vgy4JoOs-fA
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顔認証 迷い人捜索システム【 KAZOKU】
2017年11月 iPhone版リリース
